Dr. Dave Rogers

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Managing Customer Relationships

Managing Customer Relationships

Why

Optimize Javelin's marketing program analytics through cost-benefit analyses of program effectiveness.

What

Blended data from promotional programs, customer touchpoints, and sales outcomes.

How

  • Transformed a poorly performing system into a highly reliable and responsive analytics platform.
  • Improved weekly reporting on-time delivery by a factor of ten while reducing weekly processing times by two-thirds by overhauling ETL processing, the data warehouse architecture, and the development team.

Impact

More timely and effective decision-making regarding ad campaign impact, enabling clients to optimize marketing spend in near real-time.